Product service

Product Service:
Original spare parts, component reconditioning, and digital monitoring for your Zato systems

Spare parts, component reconditioning, and digital monitoring are the three pillars of Zato’s Product Service: practical tools to ensure that every shredding system maintains the performance, safety, and efficiency for which it was designed over time.

Using certified original spare parts, refurbishing worn components through processes that comply with the manufacturer’s specifications, and having a real-time digital monitoring system is not merely a quality choice: it is a necessary condition for protecting your investment, reducing operating costs, and ensuring uninterrupted production without surprises.

Support 2026 - Product service
Original spare parts

Product services

ORIGINAL SPARE PARTS

Global availability and technical support

Product services

GLOBAL AVAILABILITY AND
TECHNICAL SUPPORT

Remanufacturing

Product services

REMANUFACTURING

Product software and feeding pusher

Product services

PRODUCT SOFTWARE AND
FEEDING PUSHER

GENUINE ZATO PARTS

Zato parts are essential for maintaining the performance levels for which the machine was designed over time.

A non-Zato-certified part can compromise the machine’s balance, accelerate wear on adjacent components, and reduce the system’s overall performance. The initial savings end up becoming a cost spread out over the entire lifecycle.

What genuine replacement parts guarantee:

  • Full compatibility with the machine and its original configuration
  • Materials and treatments that meet design specifications
  • Certified mechanical tolerances for each model
  • Consistent performance and service life over time
  • Stability of the machine’s operating parameters

Available components:

  • Blades
  • Hammers and crushing tools
  • Shafts and rotors
  • Supports and housings
  • Hydraulic cylinders
  • Wear parts
  • Drive systems and mechanical components

Global availability and technical support

Product service - Global availability and technical support

A network of warehouses located in various regions around the world ensures continuous availability of key spare parts and fast delivery times, even for the most critical components. The network enables the rapid shipment of urgent components, supports scheduled maintenance, and allows for prompt intervention in emergencies. The service includes assistance in selecting the correct spare part, verification of compatibility with the machine’s configuration, and technical support during installation or replacement.

Component Remanufacturing

Remanufacturing is a service designed to extend the service life of industrial machine components, maintaining performance, safety, and reliability over time. It is an effective solution when a component is worn but can be restored to meet the manufacturer’s original technical specifications. The remanufacturing process includes:

  • Thorough technical inspection
  • Assessment of wear and tear
  • Specialized machining
  • Final quality checks

Each component is remanufactured to the manufacturer’s original standards, ensuring precision, compatibility, and performance comparable to that of a new part. Remanufacturing is also a sustainable choice: it reduces industrial waste and optimizes the total cost of plant operation.

Remanufacturing

DIGITAL CONTROL MONITORING

Product service - Product software and feeding pusher

The operational management of a modern plant requires complete, real-time visibility into the parameters that determine productivity, efficiency, and safety. Zato machines are equipped with dedicated control systems and software designed to provide immediate process supervision. Operator interface: Each machine is equipped with a 19” LCD monitor, which allows for a clear, centralized display of all critical information. Key operating parameters are accessible on a single screen, enabling quick and intuitive control.

Parameters manageable via the software:

  • Monitoring of the feeding pusher to ensure stability and continuity in the feed flow
  • Automatic protection logic: speed reduction, reversals, overload management, and alarms
  • Monitoring of energy consumption and torque trends to analyze performance over time
  • Automatic reports on work cycles, machine utilization, and operating conditions

Remote connectivity — thanks to integration with remote connectivity systems, operational data can be securely transmitted to the Zato team for rapid diagnostics, preventive monitoring, and technical support.

Remote connectivity allows you to:

  • Perform immediate remote diagnostics
  • Proactively monitor anomalies and wear trends
  • Receive real-time technical support and assistance

FAQ

Why use only genuine Zato spare parts?

A non-genuine part disrupts the machine’s balance, accelerates wear on adjacent components, and reduces the performance of the entire system. Genuine Zato parts guarantee full compatibility, certified tolerances, and consistent performance over time.

How long does it take to receive a Zato replacement part?

Thanks to a global network of warehouses, most replacement parts are available quickly. For critical components, Zato arranges expedited shipping to minimize downtime.

When is it better to remanufacture a component rather than replace it?

Remanufacturing is a good option when a component is worn out but can be restored to meet the manufacturer’s original specifications. It is an effective choice both economically, it reduces operating costs, and from a sustainability perspective.

What does the digital interface on Zato machines display?

The 19-inch LCD monitor displays all key parameters on a single screen: production process control, safety logic, energy consumption trends, and automatic reports on work cycles and operating conditions.

Can the machine be monitored remotely?

Yes. Thanks to built-in remote connectivity systems, the Zato team can securely access operational data to perform rapid diagnostics, preventive monitoring, and provide real-time technical support, without the need for immediate on-site intervention.

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