Customer Care
Fast parts. Reliable service. Zero compromise.
We are dedicated to delivering top-tier service to support your operations. While our machines are built for continuous operation with minimal downtime, our U.S.-based parts and service team is available 24/7 to address any issues that may arise. To further enhance our support, we’ve integrated advanced technologies, including augmented reality (AI), predictive maintenance solutions, and a production monitoring app. These tools allow us to quickly diagnose issues and provide resolutions, ensuring the long-term reliability and protection of your investment.
The latest customer care technology
We leverage the latest technologies to ensure rapid response times and seamless communication. Through platforms like WhatsApp, our dedicated team of technicians, electricians, and support specialists can instantly share and receive photos, videos, and messages for efficient issue resolution.
For more complex issues, we utilize remote assistance tools, such as Augmented Reality (AR). This innovative approach enables us to guide clients step-by-step through interventions, providing detailed support for installation, assembly, maintenance, technical consulting, and training.
In most cases, communication is made within minutes, allowing us to resolve 70% of inquiries quickly, significantly reducing downtime and costs. When remote solutions are not sufficient, our professionally trained technicians are promptly dispatched on-site to ensure a resolution.
AR augmented reality
Augmented Reality (AR) technology enhances the concept of exchanging information and technical instructions through applications that can be easily installed on popular devices. This creates a direct and continuous connection worldwide. In real time, AR enables us to assist, guide, and complete a variety of activities, including:
- Installation/Assembly
- Maintenance
- Assistance
- Technical Consulting
- Training
Preventive maintenance
To save time and resources, we focus on identifying and resolving issues before they escalate, minimizing downtime and the costs associated with unexpected failures. By continuously monitoring machine data, we can ensure optimal performance over time while enhancing workplace safety and reliability.
We employ advanced technologies such as machine-installed sensors, cognitive analysis, machine learning, and data mining to detect faults and identify the root causes of potential failures. This approach is built on real-time data collection, capturing the operating conditions of each machine and transmitting this information to a central unit for analysis. As a result, maintenance costs are reduced by up to 25-30% and machine uptime increases by 35-45%.
How does it work?
With an integrated control system designed for real-time monitoring, managing your Zato machinery has never been easier. All you need is an Internet connection to access production data, enabling our continuous oversight of your machine’s operating parameters. This valuable data is collected monthly or as requested and delivered to you in a detailed Service Report, providing actionable insights to keep your operations running smoothly.
We keep you moving with original spare parts
Only original spare parts meet our rigorous quality standards, ensuring the performance and longevity of your Zato machines. For this reason, we strongly recommend using only Zato-certified spare parts.
With a well-stocked in-house warehouse and partnerships with carefully selected, qualified suppliers, we ensure the constant availability of all essential components. When you need parts, we deliver quickly–orders placed in the morning are shipped the same day via express courier, minimizing delivery times and maximizing your machine’s uptime.
We offer reconditioned machinery
One of our key strengths is the mechanical and functional reconditioning of used machines. Our qualified technicians specialize in overhauling individual pieces of equipment or entire complex systems. Whether it’s a Zato-branded machine or from another manufacturer, our reconditioning process restores equipment to near-near condition, ensuring it meets the highest standards of performance and reliability.
