Support

Support: always by your side, every step of the way throughout the life cycle of your Zato system

We manage every support activity with a clear goal: to maximize uptime, performance, and energy efficiency of your equipment.
From initial planning through the plant’s operational life, our team offers comprehensive, rapid, and personalized support worldwide.

Zato Service covers every phase of your crushing and screening plant’s lifecycle: from commissioning to corrective support, and from preventive maintenance to the supply of genuine replacement parts. A service designed to reduce downtime, protect your investment, and ensure operational continuity even in the most remote markets.

FAQ

What does Zato Service include?

Zato Service supports the system throughout its entire lifecycle, from initial commissioning through to day-to-day operation. It includes both corrective and preventive maintenance, the supply of genuine replacement parts, training programs for operators, and a remote digital monitoring system.

In how many countries does the Zato customer service operate?

The Zato team operates in approximately 60 countries, offering multilingual support (Italian, English, Spanish, and French) and international coverage through technicians and partners in the world’s major industrial regions.

How can I contact Zato support?

You can contact the support team by emailing support@zatonorthamerica.com or calling 001 8598671155. Live chat support is also available for urgent issues.

How long does it take the Zato team to respond to a report?

Initial technical contact typically occurs within a few minutes of the request being submitted. In 90% of these cases, the issue is resolved remotely, without the need for an on-site visit.

How can we help you?

Service - Commissioning

Zato service

Commissioning

Service - during operation

Zato service

During operation / in service

Service - product

Zato service

PRODUCT

Service - Team

Zato service

Team

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